Syntrah is a console for your office and one mobile app for your caregivers and staff. Follow a single call-off through both, then see what each side does the rest of the week.
One call-off, followed from the caregiver’s phone to the scheduler’s console and back. Nobody rings around, and nothing is left to expire.
In the mobile appIn the console
In the app · Angie, CNA
She picks a reason and finishes the red slide. The app tells her first: her charge nurse and scheduler are notified at once, a call-off inside the notice window goes on her attendance record, and she can’t undo it in the app. She doesn’t have to find her own replacement.
In the console · the scheduler
Angie’s seat is struck through on the unit’s live board, and the morning CNAs drop to four of five. Syntrah is already looking for cover before anyone has picked up a phone.
In the console · the eligibility check
Candidates are ranked by fit. Part-time and as-needed staff with room left this week are offered first; full-timers are reached one rung later, not skipped. Anyone who can’t work the seat is listed, with the rule that stops them.
In the console · the offer ladder
No yes yet, so everyone eligible here is asked, then your other facilities in the order you set. The call-off card shows who was messaged, who replied, and who is asked next.
In the app · Marcus, CNA at a sister facility
The offer lands on his home screen with an Another facility badge, and the confirm sheet names the building again before he slides. Once he does, it goes on his schedule straight away.
In the console · covered
The first yes takes the shift and the unit is back to five of five. The trail keeps who was asked, in what order, and what each said.
In the app · Marcus arrives
His Today card shows the shift, who’s on with him, and when clock-in opens. He clocks in from the app, and the board shows him working before day shift report.
Screens show a sample facility with fictional data.
Every call-off climbs the same four rungs, in your order. How long each rung waits is your own coverage policy.
If nobody says yes, the shift is declared uncovered and escalated to a scheduler - never left to expire.
Part-time and as-needed staff with room left this week
Offered first.
Everyone eligible at the facility
Full-timers are reached here, one rung later, not skipped.
Your other facilities, in the order you set
An offer at another building says so before anyone accepts.
Declared uncovered and escalated to a scheduler
A person takes it from here.
The same checks run wherever someone could be placed on a shift - an offer, an assignment, a swap - and again as it is saved.
Registry and license checks are attestations: someone on your team looks the caregiver up and records the source they checked. Syntrah doesn’t fetch them from the registry.
Administrators, directors of nursing and schedulers work from the console: live coverage, unit schedules, call-offs, timecards, credentials and shift requests, in one place.
Command Centre
Coverage rate, unworked seats, call-offs and escalated gaps for today, and what needs attention first. Unworked seats are counted in seats, not shifts: a shift that needs three nurses and has one shows two.
Unit schedule builder
Draft a unit’s Morning, Evening and Night lines and commit them up to 26 weeks ahead. Nobody hears a thing until you publish; then each person gets one message covering every shift, by email and in the app.
Credentials
Ready, Advisory or Blocked beside every caregiver: licenses, registry listings, screenings and training on file, and whether anybody has checked them.
Time and attendance
Set how far from the building a punch still counts as on site, anywhere from 25 to 2,000 meters, and what happens to one made outside: off, observe, attest or block. What was scheduled, what was clocked and what still needs fixing sit side by side.
Shift requests
Caregivers ask from the app, and each request waits in one inbox. Approving time off releases every shift in the range and opens a replacement for each one it releases.
Screens show a sample facility with fictional data.
Resident transportation: rides requested from the floor, arranged from one queue
HIPAA-aligned handling, encrypted in transit and at rest. Each organization’s data kept apart, access that starts at nothing, and a name and a reason on every change that matters.
Your data lives apart
Every organization’s data sits in a database schema of its own, never in rows shared with another operator.
Access starts at nothing
A role sees only what it is granted, scoped to the organization, a facility, a unit, or only their own.
Every change has a name on it
Schedule changes, overrides, coverage gaps and notifications are logged with who, when, and what changed from what.
A live schedule asks why
Change or withdraw a published schedule and a reason is required, recorded against every shift it moves.
Let’s walk through a call-off together, start to finish.
No pressure. No commitment. Just a conversation about your building.
