The 4:57am Scramble
A med tech texts before sunrise and the morning med pass is at risk. Syntrah detects the gap and routes a replacement - before you’ve made a single call.
Assisted living
For assisted living, cover without calling around.
Call-off coverage, live staffing boards, and certification checks - keeping every shift covered while you focus on residents.
Screens show a sample facility with fictional data.
The reality of running an assisted living community.
The Certification Check
Licenses lapse and certifications expire. Syntrah checks every credential before anyone is offered a shift - and reminds you before they run out.
The Overtime Creep
A pickup here, a double there, and suddenly your best caregivers are heading past 40 hours. Syntrah shows who’s approaching overtime before the week gets away from you.
Call-off coverage
When a caregiver calls off, the search starts by itself.
The caregiver picks a reason and finishes a slide on their phone. Syntrah offers the seat to people who can work it, in your order, and logs every reply.
If nobody says yes, the shift is declared uncovered and escalated to a scheduler - never left to expire.
Follow one call-off, step by step- 1
Part-time and as-needed staff with room left this week
Offered first.
- 2
Everyone eligible at the facility
Full-timers are reached here, one rung later, not skipped.
- 3
Your other facilities, in the order you set
An offer at another building says so before anyone accepts.
- 4
Declared uncovered and escalated to a scheduler
A person takes it from here.
Everyone who touches the schedule sees their part of it.
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Executive Director & Wellness Director
Where the community stands, and who changed what.
- The Command Centre: coverage rate, unworked seats, call-offs and escalated gaps.
- Every caregiver’s credential readiness: Ready, Advisory or Blocked.
- An audit trail on every change, with who made it and when.
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Scheduler
Builds the schedule, and works whatever it leaves open.
- Builds each unit’s rotation and publishes it once, with one message per caregiver.
- Works call-offs, open seats and held shifts from one console.
- Decides time off, swaps and part shifts; approved time off opens its shifts for cover.
- Works the resident transportation queue.
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Caregivers & med techs
Everything about their own shifts, on their phone.
- Their schedule, and clock-in once they are on site.
- Calls off with a reason and a slide.
- Picks up open shifts, and asks for swaps and time off.
- Requests a resident’s appointment ride.
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Staff on the move
Manage mode, in the same app.
- The day’s coverage and what needs attention, on a phone.
- The call-offs still open.
- A charge nurse who also works shifts can switch between the two sides.
Resident rides
The residents in your care, and the rides they need.
A caregiver requests a resident’s appointment ride from the app, and the transportation team books it. Its status shows in the caregiver’s Requests.
- The resident, the pickup time, the destination and the purpose, in one form.
- Schedulers work the resident transportation queue from the console.
Does Syntrah cover call-offs across our facilities?
Yes, in the order you set. A call-off goes first to part-time and as-needed staff with room left this week, then to everyone eligible at the facility, then to your other facilities, in the order you set. If nobody accepts, the shift is declared uncovered and escalated to a scheduler.
Can a caregiver be offered a shift they aren’t cleared to work?
No. The same checks run on every path to a seat - an offer, a swap, or a scheduler assigning someone by hand - including the role, an active license, sign-off for the unit, minimum rest between shifts and the exclusion lists.
How do caregivers get the app?
By invitation. Your facility sends each caregiver an email to set up their sign-in on the Syntrah app.
Can staff manage the facility from their phone?
Yes. The same mobile app your caregivers use has a Manage mode for charge nurses, schedulers and administrators: the day’s coverage, what needs attention, and the call-offs still open, wherever they are.
Does Syntrah run payroll?
No. Timecards compare what was scheduled with what was clocked and show what still needs fixing. Pay stays with your payroll system.
How is our data kept separate and secure?
Each organization’s data is kept in its own database schema. Access is role-based and denied by default, data is encrypted in transit and at rest, handling is HIPAA-aligned, and every change is recorded in an audit trail.
Your facility deserves better than 5am panic.
Let’s walk through a call-off together, start to finish.
No pressure. No commitment. Just a conversation about your building.